Counter open Tue–Thu 10 am–3:45 pm · Mon & Fri by appointmentMail-in repairs from anywhere in the US or Canada
918.584.6062

Home / Mail-in repair

Mail-in repair

Send your pair to Tulsa from anywhere in the US or Canada. No order sheet to print: fill in the form below.

Not sure it can be fixed? Send a photo

How it works

  1. Fill in the form

    Online. No printer needed.

  2. Box it and ship it

    USPS, UPS or FedEx. What to put in the box

  3. Get your estimate

    By call, e-mail or text. Nothing starts until you say yes.

  4. Repaired and returned

    Shipped back by USPS unless you ask for another carrier.

Start your repair

Fields are required unless marked optional.

1Your footwear

How many pairs?
1

Describe the problem or the repair you want: new soles, heels, a zipper, a full restoration…

Photos help the shop prepare. In this demo they stay on your device.

    2Your details

    With area code.

    Evening or mobile.

    How should the shop send your estimate?
    3Return address

    Where the repaired pair is shipped back to.

    4Shipping to the shop

    Already shipped? Add the details. If not, leave this blank and send the tracking number to the shop later.

    5Payment preference
    How would you like to pay once you approve the estimate?

    No card number here. This form never asks for card details. The shop calls you for payment after you have approved the price.

    Demo preview: pressing the button does not send anything. You will see a summary of what the shop would receive.

    Questions and answers

    Answered from what the shop has published.

    When do I pay?

    After the shop has inspected your pair and you have agreed to the price. Do not send payment details with the box: the shop calls when your package arrives and again when the pair is ready to ship back. It takes Visa, MasterCard, Discover, PayPal and checks.

    What if I do not accept the estimate?

    Then no work is done and the pair is returned to you at your expense.

    Can I get a price before I ship?

    The shop does not quote by phone, because a pair has to be seen first. The price lists give guide prices per pair, and the form above shows the ones for your type of footwear. If you are not sure a pair can be repaired at all, e-mail a photo first.

    Where can I ship from, and which carrier should I use?

    The shop takes mail-in work from the US and Canada. Use USPS, UPS or FedEx, whichever you prefer: you pay shipping to the shop. The repaired pair comes back by USPS unless you ask for another carrier.

    Cost of return shipping: Shop to confirm

    Do I need a printer or the paper order form?

    No. Fill in the form on this page. A handwritten note in the box with your name, phone number with area code, address and e-mail works too.

    Does the shop work on exotic skins and my brand?

    Yes. It repairs more than 150 brands (see the list) and works on lizard, alligator, ostrich and similar skins. On the cowboy boot price list, exotic skins add $10 to a resole (list updated May 2025).

    Is there anything the shop does not repair?

    The shop no longer repairs purses or luggage, or damage from dog and other animal bites.

    How long does a repair take?

    The shop tells you with the estimate. Shop to confirm

    The shop says orders are heavy and it can take only a few rush jobs, so no number of days is promised here until the shop confirms one.